All items marked "FINAL SALE" are non-refundable for any reason.
All items marked "SALE" can be returned for a refund, exchange or a store credit, for any reason, within 7 days of delivery.
Note: Face masks are “personal use” items and cannot be returned for any reason.
Please contact us to let us know what you are sending back and the reason why you are returning the items. Please also specify if you want an exchange for another size or color, or a refund. All items need to be returned with tags attached, in original, as purchased condition and shipped back to us within 7-10 days after you received your delivery. Once the return is received, we will contact you regarding your return or issue the refund automatically. Shipping is non-refundable and we do not pay for return shipping. We encourage you to ship all returned items with traceable tracking.
Please send returns to:
Attn: Factory Store
101 Williams Ave.
San Francisco, CA 94124
Orders generally ship within 3 – 5 business days after the order has been placed. Orders are processed in 24 – 72 hours from purchase. We do not ship on weekends or major holidays.
Currently we only offer domestic shipping within the United States.
All shipping and handling charges are non-refundable.
Orders of $200 or more automatically receive free shipping within the U.S.